Refund policy
Returns, cancellations and refunds
Your seller is Nick Sharp trading as Hestia Co. For returns, cancellations or order problems, email info@clubhestia.com with your order number.
Changing your mind
For eligible online purchases, tell us you wish to cancel within 14 days after receiving your goods. If one order arrives in separate instalments, the period normally runs from receipt of the last item. You then have 14 days to send the goods back. You may also cancel before delivery. A clear email is sufficient; our cancellation form below is optional.
Return instructions
Email info@clubhestia.com for the correct return destination and instructions. Products may have different return arrangements. Please do not send goods to a supplier or the address on a parcel without checking the destination with us. Requesting instructions does not extend or remove your statutory cancellation deadline.
For change-of-mind returns, you pay the direct return-postage cost where we have provided the required information before purchase. Otherwise Hestia will meet the return costs as required by law. We cover reasonable return costs for qualifying faulty, damaged, incorrect or misdescribed goods. Supplier approval or claim deadlines do not reduce your rights against Hestia.
Keep evidence of posting and pack goods securely. You may inspect them as you would in a shop. A lawful deduction may apply for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is helpful but is not an absolute condition of your statutory rights.
Refunds
For an eligible cancellation, we refund the goods and, when the whole order is cancelled, our least expensive standard outbound delivery charge. Extra charges for upgraded delivery are excluded. Refunds use the original payment method, without a refund fee, unless you agree otherwise.
Refunds are made without undue delay and within the applicable 14-day deadline. Unless we have offered collection, we may wait until we receive the returned goods or evidence of their return, whichever comes first. If no goods were supplied, the deadline runs from your cancellation notice.
Hestia branded items
Standard Hestia designs retain applicable cancellation rights even when printed after ordering. Production on demand alone does not make them non-returnable. Any genuinely personalised products will be identified before purchase with the applicable cancellation exception explained. Faulty-goods rights still apply.
Faulty or incorrect goods
Email us with the problem and order details. Photos can help but are not a substitute for your legal rights. Depending on the circumstances you may be entitled to a refund, repair or replacement. Qualifying faulty goods generally have a 30-day short-term right to reject, and other remedies may remain available afterwards. Sale items retain their statutory protections.
Optional cancellation form
To: Nick Sharp trading as Hestia Co, info@clubhestia.com
I give notice that I cancel my contract for these goods:
Goods and order number:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if sent on paper):